Last updated: October 27, 2026
Conecta Cloud LLC (“Conecta Cloud”, “we”) provides business messaging services, including Conecta One, that connect to Meta platforms (WhatsApp, Facebook Messenger and Instagram) on behalf of our business customers. This page explains how you can request deletion of personal data we hold about you.
What data we may hold
- Your name, phone number, profile name or user ID on WhatsApp, Messenger or Instagram
- Messages exchanged with a business that uses our platform, and related metadata (timestamps, delivery status)
- Contact details you provided to that business through our services
How to request deletion
- Email compliance@conectacloud.net with the subject line “Data Deletion Request”.
- Include the phone number, Facebook/Instagram name or user ID you used, and the name of the business you communicated with, if known.
- We may ask you to confirm your identity before deleting data.
We will confirm receipt within 5 business days and complete deletion within 30 days, unless we are legally required to keep certain records. If the data belongs to one of our business customers, we will forward your request to that business and delete the data from our systems at their direction or as required by law.
Removing our app’s access from your Facebook account
If you connected a Facebook or Instagram account to our app, you can also remove its access at any time:
- Go to your Facebook Settings & privacy → Settings.
- Open Apps and websites (or Business integrations for business accounts).
- Find Conecta Cloud Messaging and select Remove.
Questions
Contact us at compliance@conectacloud.net. See also our Privacy Policy.
Instrucciones para eliminar datos
Para solicitar la eliminación de sus datos personales, escriba a compliance@conectacloud.net con el asunto “Solicitud de eliminación de datos”. Incluya el número de teléfono o usuario de WhatsApp, Facebook o Instagram que utilizó y, si lo sabe, el nombre del negocio con el que se comunicó. Confirmaremos su solicitud en un plazo de 5 días laborables y completaremos la eliminación en un máximo de 30 días, salvo que la ley nos requiera conservar ciertos registros.
También puede eliminar el acceso de nuestra aplicación desde Facebook: Configuración y privacidad → Configuración → Apps y sitios web, busque Conecta Cloud Messaging y seleccione Eliminar.